ROBERT WISDOM
2525 Grays Ferry Avenue
PHILADELPHIA, PA 19146
215-545-8275
wisdom@netaxs.com
| Consultant |
1990 - Present |
| Self Employed |
Philadelphia, PA |
| Skills: Telephone technical support, system purchasing,
software recovery, software training, database design, network installation,
resume creation and editing. |
|
| Vice President - Development |
1996 - 2002 |
| The Automated Office, Inc. |
Bala Cynwyd, PA |
| Duties: Improving the company's products to meet
changing user and external needs. Solving user problems either over the phone
or on-site. Planned, with others, over strategy for the company. |
|
| Skills: GUI design. OOP in Delphi and Java. Excellent
communication skills. |
|
| Instructor - Introduction to Computer Science |
1998 (Jan - June) |
| Temple University |
|
| Duties: Teaching students computer programming.
Designing and grading tests. |
|
| Skills: Managing a variety of skill levels. Correcting
behavior without being discouraging. |
|
| Admissions Assistant |
1996 (Jan - June) |
| Philadelphia Museum of Art |
Philadelphia, PA |
| Duties: Ticket sales, coat check |
|
| Skills: Excellent communications. Conflict resolution
|
|
| Computer Resources Manager |
1994 - 1995 |
| City Communications, Inc. (City Paper) |
Philadelphia, PA |
| Duties: Designing and running commercial BBS and
Web site. Specifying and recommending hardware and software for Internet
connected and newspaper production computers. |
|
| Skills: Solaris configuration including e-mail
and IP. Specifying and installing hardware. Programming in C, perl and
shell scripts. |
|
| Telemarketer |
1989 - 1994 |
| Walnut Street Theatre |
Philadelphia, PA |
| Duties: Ticket sales, fund raising, acting as mentor
for new callers. |
|
| Skills: Persuasion, customer support, instruction,
clarity, honesty. |
|
| Trainer |
1988 - 1989 |
| Pennsylvania Public Interest Coalition (PennPIC) |
Philadelphia, PA |
| Duties: Door-to-door fund raising, public
education, training of new hires. |
|
| Skills: Detailed record keeping, enthusiasm. |
|
| Head Barback |
1987 (May - Nov) |
| Trocadero |
Philadelphia, PA |
| Duties: Manage a team of five to keep a large nightclub
clean, stocked and supplied. |
|
| Skills: Personnel management, endurance, fast response,
ability to handle pressure. |
|
| Programmer |
1984 - 1987 |
| Syngraphica, Incorporated |
Collingswood, NJ |
| Duties: Programming microcomputer based projects,
construction of integrated circuit boards from diagrams. |
|
| Skills: Hardware and software packages, self
reliance, ordering needed supplies. |
EDUCATION
| Temple University |
Philadelphia, PA |
| Major: Computer Science B.S. |
January, 1993 |
| Coordinator of Mini-University
|
Magna Cum Laude |
| Germantown Friends School |
Philadelphia, PA |
| Chess Team |
June, 1981 |
| Founding Member
|
2002 - Present |
| Grays Woods Town Watch |
Philadelphia, PA |
| Duties: Organizing membership, patrols through neighborhood,
outreach to new members. |
|
| Skills: Close observation and effective communication.
|
|
| Telephone Manager |
1992 - 2000 |
| Victory '92 (Clinton/Gore, and other campaigns) |
Philadelphia, PA |
| Duties: Preparing the phone room for use by five
to thirty volunteers. Training volunteers in proper phone techniques. Revising
scripts to improve clarity. |
|
| Skills: Effective English, patience, organization. |
|
| Group Leader |
1981 - 1991 |
| Philadelphia Folk Festival |
Schwenksville, PA |
| Duties: Directly responsible for activities of
six general volunteers. Includes: placement on site, assuring they have all
needed equipment, acting as liaison between then and higher festival officials.
Also responsible for liaison between attendees and Festival, protection of
Festival equipment, participants and musicians. |
|
| Skills: Good management, organization, ability
to work well with a wide variety of people and resolve difficulties quickly
and calmly. |